Technology plays an extremely important role in a highly functional call center.  Understanding technology's role, the options available and the best methods of implementation are keys to success.

CCPro understands call center/ contact center technologies and has developed proven methods for effectively defining client requirements and selecting the right systems, software and vendors.  Our technology design services address the following system and software applications:

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• ACD Systems

• Voice over IP

• Interactive Voice Response

• Computer-Telephone Integration

• Voice/Data Monitoring and Recording Systems

• Workforce Management

• Multi-site Networking

• Digital recording systems

• Desktop call center applications

• Call center/Internet integration

• Others