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Independent Consultants Specializing in Contact Center Management and Technology |
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Independent Consultants Specializing in Contact Center Management and Technology |
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The Survey Portal
Frequently Asked Questions The following information answers many frequent questions regarding The Survey Portal and how it works. We invite you to learn more about our program and its capabilities. We think you'll agree that it delivers a complete, cost-effective way to measure customer, employee, website and other important feedback. Click on the selection of your choice below for more information.
How do I Create a New Survey with The Survey Portal? After selecting a program, you will be provided with a user name and password that provide you with access to The Survey Portal. After accessing the portal, you can begin to design your survey following the steps listed below: 1. Design Survey. The administrative control panel allows you to easily create a new survey by following the simple instructions. Several methods can be used to create a new survey including:
2. Test Your Survey. Once you’ve prepared your survey questions, the control panel allows you to test the survey in the same way that a recipient would experience it. Testing allows you to identify problems or changes that you may want to make prior to invite recipients to participate. 3. Identify Survey Recipients or Survey Access Methods. The survey can be administered in two (2) primary ways. Either or both methods may be used on any given survey
4. Launch Survey. Once you are ready to do so, you may launch the survey using the Portal’s control panel. Once launched 5. Upload Email List. If email invitations will be used, the user may upload the email invitation lists through the control panel. Once uploaded, the Survey Portal will automatically send emails and track response rates. 6. Analyze Results. At any time during the campaign, or after its conclusion, survey results may be reviewed, analyzed or exported by the user using the Survey Portal Control Panel. Frequently Asked Questions Click on the question below to find answers to these questions.
1. What Types of Questions Does the Survey Portal Support? Our solution offers a complete complement of question types, including:
2. What type of report capabilities does it support? The Survey Portal incorporates a robust reporting system allowing you to generate on-demand reports, or export your data into programs like Excel for customizes reporting. Following is a summary of the key reporting features:
3. What programs do you offer? Our programs are designed to meet the unique needs of most users and are typically based upon actual responses to surveys. Following is a description of our program packages:
* Free trial offer is available only to qualified organizations interested in testing this solution before entering into a longer term agreement. CCPro reserves the right to accept or reject any request for a free trial for any reason. 4. Am I under any obligation if I accept the Free Trial? Absolutely not. Once you're set up for your free trial, you have thirty (30) days to use the program for evaluation purposes. If you decide not to proceed after that period, you have no obligation and have incurred no costs. However, if you choose to use the Survey Portal after that period, you will be asked to sign up for one of our term agreements at the prevailing rate. 5. Can I set up my own surveys? Absolutely. After signing up for a free trial, or after selecting one of other programs, you will be given access to our control panel, which provides with the ability to design surveys, launch new surveys, upload email lists, etc. 6. Can I receive assistance setting up my surveys? Yes. Contact Center Professionals is happy to provide optional assistance in designing and analyzing survey results. For clients who select our Premium package, assistance is provided as part of the package. 7. What methods are used to deploy surveys? There are three (3) primary methods of deploying online surveys.
8. Can I get customized reporting? Yes. Customized reports can be generated by exporting response data into an external program, such as Excel. Clients may either customize their own reports, or Contact Center Professionals will be happy to do so on an optional basis. 9. Can the survey be customized to look like our own? Yes. The survey can be customized to include your logo, website colors, etc. 
10. Can I see an example of an Email Invitation? Email invitations can be easily customized to suit any requirement and may be sent in either text or HTML formats. Following is a simple example of an email invitation. Sample Email Invitation
Today's Date Dear [Customer Name], We are conducting a survey of our valued customers to determine how well we are providing customer service. We would greatly appreciate your response. Our survey is very brief and can be completed in less than 2 minutes. We would also like you to know that your response will be completely anonymous. If you would like to take our survey, please click on the "Take Survey" button below.
If you would prefer not to respond to this survey, please click on the "Decline Survey" button below and you will be removed from our survey list:
Thank you in advance for your assistance. Your input will help us provide better service to our customers in the future. Sincerely, John Smith Customer Service Manager Return to FAQ11. What do the links look like that I would place on my website? Web link buttons can be customized to fit any client's requirements. Shapes, sizes, colors, etc. may all be customized and special effects, such as the Animations illustrated below, can be used to increase visibility. When clicked by a web visitor, web link buttons are used to connect a user directly to a specific survey. Web link buttons may be provided by the customer, or we will be happy to provide the necessary HTML code from our library of web buttons. For an additional charge, customized buttons can be provided. Following are examples of web link buttons.
12. Can I see some sample surveys? Click on the buttons below to see examples of typical online surveys.
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