Contact Center Professionals, Inc.
 
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The Survey Portal

A Window into the Mind of Your Customers

The Survey Portal is a solution designed specifically for organizations who are committed to delivering quality customer service and support by capturing, measuring and managing feedback from customers, employees and others.

To learn more, please choose from the links below.

Types of Surveys Key Benefits FAQs Request 30-Day Trial Client Login

Receiving feedback directly from the source is a critical management function and is the best way to measure the effectiveness of your organization, your products and your services.  It is a barometer of how well your business operates, how well you are serving your customers, and much more.

We understand the importance of capturing information directly from the source.  That's why we've developed our web-based survey portal, a cost-effective, scalable, flexible solution designed for the busy call center professional.  Our survey portal supports a wide variety of surveys and includes a robust, real-time reporting capability to provide timely feedback on demand.

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Survey Types

The Survey Portal offers a variety of off-the-shelf and/or fully customizable survey solutions, including:

Customer Surveys

  • Basic Customer Survey
  • Conference Survey
  • Customer Service
  • Satisfaction Survey
  • Win/Loss Analysis

Website Surveys

  • Cart Abandonment
  • Online Form
  • Website Visitor Survey

Employee Surveys

  • Basic Employee Survey
  • 360 Degree Feedback
  • Newsletter Survey
  • Satisfaction Survey
  • Training Survey
  • Skills Assessment
  • Benefits Survey
  • Communication Survey
  • Opinion Survey

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The Survey Portal Benefits

The Survey Portal offers its clients many significant benefits, including:

  • Our surveys are available at a small fraction of the cost of more traditional telephone, mail or other automated surveys.  Click here for a cost comparison.

  • The Survey Portal has been designed by experienced call center consultants.  That experience is leveraged to insure that every survey project meets the needs of our clients.

  • Surveys are customized for each client, including use of Client’s logo, web site style and contact information. 

  • Our solution is simple to deploy, many times in less than (24) twenty-four hours of placing the order.

  • Users have access to sophisticated survey reports in real-time, seven (7) days a week, twenty-four (24) hours a day.  Click here to see sample reports.

  • Invitations to take the survey can be offered via email or by means of a link on your website.

  • “Off-the-shelf” surveys are available, or surveys may be customized for specific applications.

  • Survey analysis and trending reports are optionally available.

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