Call Center Consulting Services
Articles

Independent Consultants Specializing in

Contact Center Management and Technology

Company | Services | Industry Resources | Contact Us

Welcome

Welcome to the Contact Center Professionals, Inc. (CCPro) web site. This site offers you an opportunity to learn more about us and why we are leaders in the fields of call center consulting, contact center consulting, outsourcing and customer relationship management (CRM) consulting.

CCPro is an independent contact center consulting firm recognized for its experience and integrity. With over 20 years experience in the industry, CCPro is dedicated to helping its clients dramatically improve the performance of their customer service and support operations. We offer a full line of services including call center consulting, contact center design, technology design, performance optimization, outsourcing analysis, call center management training, and other consulting services.  If you are interested in improving the performance of your contact center, consider how Contact Center Professionals can help.

Please feel free to browse our website to receive more information on the many services we offer and the value we deliver to our clients. Find out how an experienced call center consultant can benefit your organization.

Are you Prepared for the Economic Downturn?

Check out our exciting new webinar entitled "Lean & Mean:  How to Prepare Your Call Center for the Economic Downturn."

Webinar Information

Participate in Our Survey

CCPro is conducting a survey of the Impact of the Economic Downturn on the Call Center.  If you'd like to participate, simply click on the link below.  For your participation, we'll send you a copy of the survey results.

 

Quote of the Day

 

 

Independent consultants specializing in:

  • Call Center Design

  • Outsourcing Analysis

  • Performance Optimization

  • Technology Design

  • Call Center Simulation

  • Resource Management

  • Cost Reduction

  • Contact Center Health Check

  • Keynote Speaking

  • Expert Witness

  • Online Surveys

  • Self-Service Assessment

Sign up to receive our Touchpoint Newsletter and Industry News Alerts.

Timely access to information is critical in the fast-paced world of contact center management. Subscribe to our newsletter and news alert services.  Information is not provided to third parties and will not be used for product or service offering solicitations.

E-mail Address (required):
First Name (required):
Last Name (required):
Company (required):
Job Title (required):
Choose Free Subscriptions :
News Alerts
Touchpoint Newsletter for Contact Center Professionals
Manage Subscriptions
The Survey Portal
Consulting Services
Industry Resources - Upgraded
The Survey Portal is a cost-effective way to measure Customer Satisfaction. Looking for an effective, inexpensive way to measure customer satisfaction? Try "The Survey Portal," our web-based solution designed to capture valuable feedback from your website or contact center callers.

Click here to learn more.

CCP is the leading contact center consulting firm in North America.

Our experienced consultants understand the contact center environment and customize our services to meet the unique needs of our clients.Find out more.  Click here

 Find new Contact center career opportunities at our Career Center. Be sure to visit our revamped "Industry Resources" section, which contains significant content including news, white papers, podcasts, videos and much more. 

Click here