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| Forum | Posts | Threads | Last Post | | Contact Center Technology | | 0 | 0 | -- | IP Contact Centers Consider the benefits of moving from legacy to IP-based contact centers. User experience with IP Telephony is encouraged. | 0 | 0 | -- | | 0 | 0 | -- | | 0 | 0 | -- | Agent Desktop What constitutes an effective agent workstation solution? | 0 | 0 | -- | | 1 | 1 | 9/22/2006 6:33:24 PM | | 0 | 0 | -- | | 4 | 2 | 3/6/2004 12:04:51 PM | | Processes | | 4 | 2 | 8/31/2006 1:00:54 AM | | 1 | 1 | 6/21/2005 9:46:45 AM | Call Routing What is the best way to route callers? Universal agents? Skills-based routing? Overflow? | 0 | 0 | -- | Route cause analysis What methods are used to determine the reason for calls and ways to eliminate them or reduce time? | 0 | 0 | -- | | 0 | 0 | -- | | 2 | 1 | 3/6/2004 11:53:28 AM | | Strategy | | 2 | 2 | 8/31/2006 1:43:45 AM | | 0 | 0 | -- | | People Issues | Recruiting/Hiring What are the best methods to hire and recruit contact center agents, supervisors, etc? | 1 | 1 | 6/26/2008 10:58:39 AM | | 0 | 0 | -- | Compensation What is the best way to compensate contact center personnel? | 0 | 0 | -- | Turnover What are the best methods to reduce employee turnover? | 0 | 0 | -- | Training How much training is required and how often? | 0 | 0 | -- | | 0 | 0 | -- | | Sourcing Options | | 0 | 0 | -- | | 10 | 10 | 9/4/2008 12:54:55 PM |
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Transmitted: 12/4/2008 6:51:57 PM
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