Independent Consultants Specializing in

Contact Center Management and Technology

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Call Center Job Training and Education

If you know of any call center career resources that should be added to this page, please email us at careers@contactcenterpro.com

  • Resource Center for Customer Service Professionals - The web's largest calendar of public instructor-led training seminars for call center and help desk managers can be found at the Resource Center for Customer Service Professionals. Training topics range from call center supervision, monitoring, ergonomics, technology, forecasting and scheduling, strategic planning, metrics, cost management, and CRM, to professional certification training and testing, and more. Seminars are offered year-round in cities across the USA, Australia, UK, and Canada.
     
  • SureHIRE Resume Writing Services - Professional and affordable resume and cover letter writing services serving all industries and all levels of experience from new graduates, to career changers, to top executives. Job centre provides job search links, interview tips and more. View samples of resumes and cover letters.
     
  • Searchfirm.com - www.searchfirm.com, the largest free marketplace connecting corporate recruiters and jobseekers with leading executive search firms from around the world.
     
  • Call Center Industry Advisory Council (CIAC) - CIAC is a not for profit corporation established by the call center industry to provide standardized, competency-based professional certification for individuals that lead, manage, and work in call center, help desk, and customer service organizations. It was formed in response to the need for an objective third party to establish and maintain competencies necessary for superior job performance and to serve as an impartial, independent body to award professional certification and govern the certification process. CIAC exists to promote the establishment of standards of competence and professionalism in the call center industry and to recognize individuals who through successful completion of the CIAC Certification process have demonstrated mastery of industry-established, knowledge, skill, and behavioral requirements specific to their job function.
     
  • STI Knowledge University - Their courses prepare you and your team for operating a productive and profitable customer contact center. Join professionals, managers and directors from almost 70% of the Fortune 100 who have attended their certification courses.
     
  • CCNG - CCNG is well known for leading-edge training and certification courses. That dedication to staying ahead of the industry that we train continues with offerings covering the hottest topics in contact centers. We've taken it to the next level by bringing to the industry under the CCNG umbrella: CIAC TM certification training and testing; Instructor-led training workshops; and Virtual classroom offerings in self-paced e-learning environments.
     
  • The Call Center School - The Call Center School provides a full range of education and training solutions to call center professionals. Students can choose from traditional instructor-led courses, web seminars, and an exciting new e-learning curriculum. New for 2002 . . . 26-topic web seminar program: Masters Series in Call Center Management. Education Co-Op seminars coming to a city near you!
     
  • Phone Pro - Provides telephone skills training courses for call centers. Their proven, three-part training approach, which includes an onsite pre-training assessment, customized training sessions, and post-training coaching, is designed to deliver a program that's tailor-made for your company. 
     
  • Customer Service Call Center Training & CRM Solutions - provides training, installation, coaching, and other consulting services.
     
  • ISC - The human ingredient—the performance of agents and management—is the critical key to optimal call center performance. We improve performance through training and other elements: course materials, job aids, feedback systems, methods and procedures analysis, help systems. ISC's approach, which we call Training for Performance™, delivers results which you can measure and relate directly to your organization's success. We bring you the advantage of our experience with tens of thousands of trainees in a variety of job settings.