document.write("<div style=width:330;height:;;padding:6px;margin:6px; align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNGLJTOzSCReFR_gLvPpFcu-UGj3Vg&url=http:\/\/www.businesswire.com\/news\/home\/20100901005040\/en\'><b>Five9 Cloud Computing Platform for Call Centers Receives 2010 TMC Labs ... - Business Wire (press release)<\/b><\/a><br><i>Wed, 01 Sep 2010 13:01:57 GMT+00:00<\/i><br><i>Google 1 - Contact Center General<\/i><br><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNGLJTOzSCReFR_gLvPpFcu-UGj3Vg&url=http:\/\/www.businesswire.com\/news\/home\/20100901005040\/en\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/www.contactcenterworld.com\/view\/contact-center-news\/trg-customer-solutions-inaugurates-new-call-center-at-elkins-west-virginia.aspx\'><b>The Global Association for Contact Center Best Practices &amp; 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align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/www.contactcenterworld.com\/view\/contact-center-news\/cgs-contact-centers-earn-microsoft-customer-and-partner-experience-award.aspx\'><b>The Global Association for Contact Center Best Practices &amp; Networking<\/b><\/a><br><i>Thu, 02 Sep 2010 15:04:41 -0700<\/i><br><i>Yahoo Call Center<\/i><br><a href=\'http:\/\/www.contactcenterworld.com\/view\/contact-center-news\/cgs-contact-centers-earn-microsoft-customer-and-partner-experience-award.aspx\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNE3ELhDmGGvWxhcQmILA4FRXyIo0w&url=http:\/\/www.prweb.com\/releases\/2010\/09\/prweb4455134.htm\'><b>Primas Receives Innovation Award for First Call Resolution Solution - PR Web (press release)<\/b><\/a><br><i>Thu, 02 Sep 2010 14:34:05 GMT+00:00<\/i><br><i>Google 1 - Contact Center General<\/i><br><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNE3ELhDmGGvWxhcQmILA4FRXyIo0w&url=http:\/\/www.prweb.com\/releases\/2010\/09\/prweb4455134.htm\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; 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align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNGGiP3-mujbhPB7fsZrSvbylXT6bQ&url=http:\/\/www.ktvn.com\/Global\/story.asp?S%3D13103761\'><b>Crisis Call Center Calls for Volunteers - KTVN<\/b><\/a><br><i>Sun, 05 Sep 2010 16:19:51 GMT+00:00<\/i><br><i>Call Center News<\/i><br><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNGGiP3-mujbhPB7fsZrSvbylXT6bQ&url=http:\/\/www.ktvn.com\/Global\/story.asp?S%3D13103761\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNEZ_dAsLKWgPCwv0KxhqTgx9JkpOQ&url=http:\/\/www.tmcnet.com\/channels\/call-center-hiring\/articles\/99692-measuring-compliance-essential-call-center-hiring.htm\'><b>Measuring for Compliance Essential in Call Center Hiring - TMCnet<\/b><\/a><br><i>Sat, 04 Sep 2010 20:18:04 GMT+00:00<\/i><br><i>Call Center News<\/i><br><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNEZ_dAsLKWgPCwv0KxhqTgx9JkpOQ&url=http:\/\/www.tmcnet.com\/channels\/call-center-hiring\/articles\/99692-measuring-compliance-essential-call-center-hiring.htm\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNGdj7zh4l01Ojd_vHzFK9SHBAzY3g&url=http:\/\/www.tmcnet.com\/channels\/call-center-management-software\/articles\/99690-call-center-management-software-provider-knowlagent-offering-free.htm\'><b>About Call Center Management Software - TMCnet<\/b><\/a><br><i>Sat, 04 Sep 2010 19:59:02 GMT+00:00<\/i><br><i>Call Center News<\/i><br><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNGdj7zh4l01Ojd_vHzFK9SHBAzY3g&url=http:\/\/www.tmcnet.com\/channels\/call-center-management-software\/articles\/99690-call-center-management-software-provider-knowlagent-offering-free.htm\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; align=left><font face=\'Calibri\' size=\'2\' color=\'#000000\'><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNEO0dUrRZa9nfxtFjGxZaQZS5OPtg&url=http:\/\/dw.com.com\/rubicsclk?ver%3D2%26ts%3D2010.09.04.10.26.14.PDT%26edId%3D%26onId%3D%26ptId%3D%26sId%3D%26appId%3D4%26offId%3D4094%26unitId%3D6%26poolId%3D2%26f1%3D%26f2%3D-0%26f3%3D-0%26alg%3D1%26%26opt%3D1%26linkPos%3D2%26destUrl%3Dhttp%253A%252F%252Fwhitepapers.techrepublic.com.com%252Fabstract.aspx%253Fdocid%253D919133%2526promo%253D100503\'><b>Best Practices in the Call Center: A Customer Touch-Point Methodology - TechRepublic<\/b><\/a><br><i>Sat, 04 Sep 2010 17:26:22 GMT+00:00<\/i><br><i>Call Center News<\/i><br><a href=\'http:\/\/news.google.com\/news\/url?sa=t&fd=R&usg=AFQjCNEO0dUrRZa9nfxtFjGxZaQZS5OPtg&url=http:\/\/dw.com.com\/rubicsclk?ver%3D2%26ts%3D2010.09.04.10.26.14.PDT%26edId%3D%26onId%3D%26ptId%3D%26sId%3D%26appId%3D4%26offId%3D4094%26unitId%3D6%26poolId%3D2%26f1%3D%26f2%3D-0%26f3%3D-0%26alg%3D1%26%26opt%3D1%26linkPos%3D2%26destUrl%3Dhttp%253A%252F%252Fwhitepapers.techrepublic.com.com%252Fabstract.aspx%253Fdocid%253D919133%2526promo%253D100503\'>Click here for more<\/a><\/font><\/div><div style=width:330;height:;;padding:6px;margin:6px; 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