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| Q.Sig |
A signaling standard that allows internetworking of PBXs from different vendors and provides a basic set of feature transparency between systems (calling name and number display, transfer, etc.). |
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| QOS (Quality of Service) |
Measure of performance for a transmission system that reflects its transmission quality and service availability. |
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| Queue |
The "waiting line" for delayed calls. A queue holds the call until an agent is available. |
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| Queue Time |
This is the average number of seconds that a caller spends waiting for a TSR to answer the telephone after being placed in the queue by the ACD. This generally is calculated after any announcements are provided to the customer. |
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| Queuing |
A technique in which incoming calls are stored on hold until an attendant, trunk, trunk group, or station is available to accept them. Also known as camp on. |
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