Independent Consultants Specializing in

Contact Center Management and Technology

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Considering The Outsourcing Option?

Outsourcing is an option that many organizations consider as a means of controlling costs and, in some cases, improving service levels and customer satisfaction.  However, many organizations are not comfortable with this option and may not understand its benefits completely.

CCPro recognizes that outsourcing is not for everyone.  That's why we've developed a consulting program that examines existing in-house call center environments to determine if outsourcing is applicable in any form.  Our outsourcing analysis considers many potential options including:

Options Evaluated:

  • Full outsourcing

  • Selective transactions

  • Peak/seasonal traffic

  • Outbound campaigns

  • Web-based support

  • Night/Evening Shifts

  • Offshore Outsourcing

  • Blended solutions

Key Benefits:

  • Experienced, objective analysis

  • Reduction in resource requirements

  • Cost savings

  • Quality implementation

Services Provided:

  • Requirements definition

  • Specifications/RFP development

  • Vendor selection

  • Contract negotiation

  • Project management

  • Quality review

Note to Teleservices Companies:

CCPro is not engaged in business development efforts for off-shore or domestic outsourcing firms.  We only represent our clients and do not receive commissions from outsourcing companies.  Therefore, we do not accept telephone calls from vendors who wish to discuss partnership relationships.

Thank you.

 

To download a brochure on our Outsourcing Analysis program, please click on the icon below.

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For more information on our capabilities and services, please click on the link below:

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