Keynote Speaking

Martin A. Prunty - Popular Industry Conference Speaker

Martin Prunty is available for speaking engagements at industry and client conferences internationally.  He is recognized as an accomplished, dynamic speaker whose style combines humor and high-tech effects with interesting industry topics.  He consistently delivers his presentations in a manner that is understandable and meaningful to all attendees. 

Martin's past experience includes development of the acclaimed seminar "The Road Ahead to the Next Generation Call Center" that defined the future of the call center and its impact upon the traditional call center.  As a certified associate with Incoming Calls Management Institute, Martin also delivers the industry's leading call center management seminar entitled "Essential Skills and Knowledge for Effective Incoming Call Center Management."  He has been keynote speaker at a variety of call center industry conferences in the United States, Canada, Norway, Germany, United Kingdom, Iceland, Ireland, Italy, Cyprus, Philippines, Australia, Singapore and Malaysia.

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Previous Engagements

• Keynote Speaker – Call Center Demo and Conference, Orlando, FL, May, 2001 .  "The Customer Contact Center - an Integral Component of your CRM Strategy."

• Keynote Speaker – CallCenterWorld 2000, Berlin, Germany, February, 2000.  "The Web-Enabled Call Center in Your Future."

• Keynote Speaker – Call Centre Solutions Canada, Toronto, Canada, May, 1999.  "The Web-Enabled Call Centre."

• Keynote Speaker – World Conference of Incoming Call Center Management – Call Centers on the Internet, Denver, 1998.  "No Turning Back - The Web Enabled Call Center."

• Speaker – World Conference on Incoming Call Center Management, 1992 thru 2001.  Presented to international group of call center professionals on “Intelligent Management of ACD Bidding,”

• “How Multimedia will be used in the Call Center,” and “Visions of the Next Generation Call Center.”  Top-rated technology speaker for 1996 conference.

• Speaker – Call Centre Canada, 1996 Presented “Visions of the Next Generation Call Centre” for annual Canadian conference.

• Speaker – Incoming Call Centre Management, London, UK.  Billed as “…currently the best known and most popular call centre futures guru in the world…”

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Experience Martin's Speaking Style

To experience Martin's speaking style, please click on either or both of the following MPEG video links, which should open automatically in your default media player.  To save the video clip, right click on the button, then select "Save Target As" from the window and choose a file location.  After the download has completed, you may either open and view the video of an actual presentation, or save it for later viewing.  Each file is approximately 4- 5 Megabytes in size.

Schedule Speaking Engagement

If you have an interest in booking Martin for a speaking engagement, please click below, complete the simple request form and indicate the event and dates desired.  Thank you.

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