Call Center Expert Witness

A qualified resource in call center and telecommunications-related litigation support.

Martin Prunty has established a reputation as a leading call center and telecommunications consultant.  In addition to providing end-user consulting, Mr. Prunty also functions as an expert witness and expert consultant in call center and telecommunications litigation.  Following are examples of Mr. Prunty's expert witness experience:

• Call center employee complaint against employer relating to access to 911 services during a health crisis.

• Litigation relating to an accidental telecommunications cable cut.

• Call center employee class action suit against employer over wage calculations.

• Class action relating to notification of call recording and monitoring.

• Litigation relating to contractual agreement between end-user and call center outsourcing partner.

Mr. Prunty is qualified to be of assistance in matters pertaining to:

• Hardware/software technology non-performance

• Technology support disputes

• Voice/data network non-performance

• Outsourcing service level disputes

• Other call center and telecommunications related issues

To find out more about Martin Prunty's expert witness capabilities, please select the information request button below.