Contact Center Training and Consulting Services Designed to Deliver World-Class Service

CCPro provides a full complement of call center or contact center consulting services tailored to the individual needs of our clients.  Our experience and our track record for successful project results are key reasons why CCPro has established the reputation as the leading call center consulting firm.

Following is a representative list of our service capabilities.  For more information on any of our specific consulting capabilities, please select from the following choices.

Contact Center Consulting Services

Our consulting programs are customized to the needs of each client.   The menu below provides a general description of typical consulting services we provide to our clients.  Click on the appropriate button below to learn more.

Contact Center Management Training

CCPro has recently received recognition for its innovative new eLearning Series entitled "Lean & Mean:  How to Prepare Your Call Center for Turbulent Economic Times."  This 3-Part series explores the impact of the economic downturn on the call center and helps managers develop a proactive plan designed to lower costs and improve efficiency without sacrificing customer service.

Lean & Mean uses a highly-interactive eLearning platform developed to hold the learner's attention, respond to questions with live support and includes a valuable Excel workbook and exercises to teach learners how to control and manage costs. 

To find out more about Lean & Mean, click on the button below.

To  find out more about our consulting services, please click here or call us at (623) 551-3450

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