Contact Center Professionals, Inc.
 
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:: Did  You Know?
Starting up a new call center can be very expensive...not just initially, but over the long term.  Many of the early decisions made, such as geographic location, technology, facilities and even furniture can have a lasting impact upon the operation.  That's why it's important to get help from a resource who can help you make the right decisions from the beginning.

 

Call Center Start-Up

CCPro offers a range of services specifically designed for organizations who plan to open a new contact center operation.    For every client, we tailor our services to meet their specific needs.  Examples of start-up services include:

  • Customer Strategy Development

  • Site Selection

  • Organizational Structure

  • Establishment of Job Descriptions

  • Contact Center Management Training

  • Contact Routing Establishment

  • Multi-Site Routing

  • Business Continuity Planning

  • Outsourcing  Evaluation

  • Office Layout

  • Technology Design and Selection

  • Employee Screening

  • Establishment of Key Metrics

  • Compensation Structure

  • Voice Menu Development

  • Self-Service Options

  • Project Management

Client Benefits

CCPro delivers tangible benefits to its clients who are starting up a new contact center.  In the majority of cases, our services pay for themselves from direct client savings. The key benefits we deliver are:

  • Reduced initial capital investment

  • Long term operational cost savings

  • Reduced start-up time

  • Better technology selection

  • Improved employee selection

  • Higher productivity

  • Shorter performance ramp-up

  • Better operational results

  • Reduced client resource commitment

CCPro adds an expert to your start-up team.  Our contribution will insure that your new contact center gets off to a great start that sets the stage for long term, world-class performance.

Find Out More

To find out more about our Performance Health Check program, click on either button below.

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