Analysis of Call Center Outsourcing Alternatives

Considering The Outsourcing Option?

Analysis of Call Center Outsourcing Outsourcing is an option that many organizations consider as a means of controlling costs and, in some cases, improving service levels and customer satisfaction. However, many organizations are not comfortable with this option and may not understand its benefits completely.

CCPro recognizes that outsourcing is not for everyone. That's why we've developed a consulting program that examines existing in-house call center environments to determine if outsourcing is applicable in any form. Our outsourcing analysis considers many potential options including:

Options Evaluated:

Full outsourcing
Selective transactions
Peak/seasonal traffic
Outbound campaigns
Web-based support
Night/Evening Shifts
Offshore Outsourcing
Blended solutions

Key Benefits:

Experienced, objective analysis
Reduction in resource requirements
Cost savings
Quality implementation

Services Provided:

Requirements definition
Specifications/RFP development
Vendor selection
Contract negotiation
Project management
Quality review

Note to Teleservices Companies:

CCPro is not engaged in business development efforts for off-shore or domestic outsourcing firms. We only represent our clients and do not receive commissions from outsourcing companies. Therefore, we do not accept telephone calls from vendors who wish to discuss partnership relationships.

Thank you.

To download a brochure on our Outsourcing Analysis program, please click on the appropriate button below.