Contact Center Professionals - Call Center/Contact Center Consultants

Contact Center Professionals Home Page

Welcome to the Contact Center Professionals, Inc. (CCPro) web site. This site offers you an opportunity to learn more about us and why we are leaders in the fields of call center consulting, contact center consulting, outsourcing and customer relationship management (CRM) consulting.

CCPro is an independent contact center consulting firm recognized for its experience and integrity. With over 20 years experience in the industry, CCPro is dedicated to helping its clients dramatically improve the performance of their customer service and support operations. We offer a full line of services including call center consulting, contact center design, technology design, performance optimization, outsourcing analysis, call center management training, and other consulting services. If you are interested in improving the performance of your contact center, consider how Contact Center Professionals can help.

Please feel free to browse our website to receive more information on the many services we offer and the value we deliver to our clients. Find out how an experienced call center consultant can benefit your organization.

Independent Contact Center Consultants specializing in:

Call Center/Contact Center Design
Outsourcing Analysis
Performance Optimization
Technology Design
Call Center/Contact Center Simulation
Workforce Management
Cost Reduction
Call Center/Contact Center Health Check
Keynote Speaking
Expert Witness
Online Surveys
Self-Service Assessment

Visit our Blog Site^(new)

Access articles, news and interesting information about the contact center industry by visiting our Blog Site.

Quote of the Day

What Impact is the Economic Downturn Having on the Call Center?

The economic downturn is having an impact everywhere, including the call center. Have you ever wondered what that impact really is? We did, so we conducted a survey of over 240 call center professionals and we'd like to share those results with you.

To experience our narrated explanation of our survey results and to receive a written report entitled "Impact of the Economic Downturn on the Call Center free of charge, click the button below.

Are you Prepared for the Economic Downturn?

To help call center professionals understand the impact of the economic downturn and how to prepare their call center for what's ahead, we've developed an innovative eLearning program entitled "Lean & Mean: How to Prepare Your Call Center for Turbulent Economic Times." Lean & Mean is a fully-interactive, self-paced program that offers timely, actionable strategies and tactics designed to help you manage your call center effectively in the midst of the global recession. To find out more, click on the button below.

Timely access to information is critical in the fast-paced world of contact center management. Subscribe to our newsletter and news alert services. Information is not provided to third parties and will not be used for product or service offering solicitations.

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