It helps to periodically have an external expert take a look at your contact center operation. A "fresh set of experienced eyes" can often identify opportunities to improve performance, or reduce costs, that may not be obvious to insiders.
Performance Health Check is our most popular consulting engagement, and it is designed to improve the performance, and reduce the costs of existing contact centers, whether they are large or small. It optimizes contact center operations and leverages best practices, which result in higher employee and customer satisfaction. Best of all, Performance Health Check gets results. Just ask our clients.
Welcome to the Contact Center Professionals, Inc. (CCPro) web site. This site is designed to share information about us and to illustrate we are leaders in the fields of call center, contact center and customer relationship management (CRM) consulting.
CCPro is an independent contact center consulting firm recognized for its experience, performance and integrity. With over 20 years experience in the industry, CCPro is dedicated to helping its clients dramatically improve the performance of their customer service and support operations. We offer a full line of services including call center consulting, contact center design, technology design, performance optimization, outsourcing analysis, call center management training, and other consulting services. If you are interested in improving the performance of your contact center, consider how Contact Center Professionals can help.
As independent consultants, our only interest is to provide objective advice to our clients, always representing their interests. To insure complete objectivity, CCPro does not engage in the sale or promotion of any products or services other than our own consulting programs. Our only compensation is received from our clients. As a result, our clients can be assured that our recommendations are made completely in their interest.
Please feel free to browse our website to receive more information on the many services we offer and the value we deliver to our clients. Find out how an experienced call center consultant can benefit your organization.
To subscribe to our free periodic news alerts and blog, please provide the information requested below.